Her ginger hair, which fell just past her shoulders, was usually curled from the twists she wore at night, and had never been dyed, though she often considered it. She had a freckled face, bright blue eyes, and a sensible mouth which grimaced when she was exasperated, but beamed when she was excited. She looked forward to winter, when she could wear thick, cosy sweaters, and the rest of the year could be found in similar Muggle attire, such as a t-shirt and pants or shorts. She was fond of her black boots which she'd owned since she was nine, and had eventually grown into after stumbling around in them for years.

She was often described as friendly, and enjoyed solving disputes, although she could sometimes make them worse with her temper, which was generally kept at bay, but when she was annoyed enough, she snapped. She didn't take kindly to gossip, especially when aimed at her or her family, which happened sometimes when her mother, a witch, wasn't careful enough about hiding her magic.

She was born in Salisbury, England, and grew up there. Her father, Will Norman, was a muggle who taught in a public school in the city. He was always level-headed, evening out her mother's temper. He had been shocked to hear that his girlfriend was a witch when Harriet Norman (then Harriet Bailey) first revealed the truth to him, but it had fascinated him more than anything. Harriet Norman was the opposite of Chloe's father, with a determination which seemed to show every time she simply walked, for if she wasn't searching furiously for her wand after she'd forgotten a bubbling pot on the button-less stove, it likely wasn't her at all.

Chloe enjoyed her time in the public schools, but preferred spending time at home, in the tire tied to a tree her mother bewitched to swing every time she sat down on it. She loved her studies more than anything, preferring to write or write than to socialise, which made her appear lonely to her worried parents, but she was never bothered by solitude. She found it better to write a friend or to read one than to make one.

She had been swinging in the front yard, on that old tire swing, and watching her mother water the wild, sometimes magical plants which always attracted the neighbour's stares. It was then that Chloe noticed the buzzing around her head, and flinched as a bee made its way towards her face. She'd always hated the sound of flying bugs, and now there was one right next to her ear. Swatting her hand with annoyance, she didn't even notice at first as the bee began to swell, as she leapt out of the tire swing and backed away, heading for the house. It was only when her mother shouted with surprise that she turned around, and saw the bee was now vaguely the size of a tomato. She stared with confusion and shock as her mother cast a look around the neighbourhood, making sure it was silent before she muttered something with a wave of her wand and the bee returned to its normal size, flying away. Chloe and her mother exchanged a glance, and then both began to smile, as Chloe raced into the house to tell her father what had happened.